Sony's main problem was security. A group of hackers hacked into Sony's Playstation Network and was able to steal the information of thousands of users including credit card information, email addresses and home addresses. The reason this monumental hacking occurred was a fault in Sony's security of the Playstation Network. There was a major lapse in security and this allowed hackers in Anonymous to infiltrate the network and steal this information. Sony responded quickly as soon as they were made aware of the hack and shut down nearly 77 million PSN users' accounts. As a precautionary measure, Sony fixed the problem and upgraded their security and then turned their heads towards the customers. Sony offered PSN users an apology and a one month of Playstation Plus+ for free, access to Qriocity for a month, two free games from a selection of five games, as well as a identity-theft program. The total cost of this event for Sony was nearly $170 million.
Sources: http://www.esecurityplanet.com/headlines/article.php/3934276/Sony-Says- PlayStation-Security-Breach-Will-Cost-170-Million.htm
http://www.quora.com/PlayStation-Network-Hacked-Outage-April-May-and-June- 2011/What-caused-Sonys-PSN-outage-in-April-2011
Blackberry
Blackberry suffered an outage in service when it's core switch at Slough data center crashed. RIM, the maker of Blackberry, is still clueless as to what caused the biggest network crash in its history. When RIM was asked about the lapse, it gave no straight answer. However, according to Pcworld.com, the real reason this lapse occurred is because RIM does not have the capacity to re-route traffic to countries that are supported by the Slough switch. Blackberry is slowly resolving the outage and the network is limping back to normal after Blackberry replaced the switch. However, Mike Lazardis apologized to the public via a YouTube video.
Sources: http://www.telegraph.co.uk/technology/blackberry/8824912/BlackBerry-services- restored-worldwide.html
http://www.pcworld.com/article/241917/rim_clueless_about_cause_of_blackberry_outage.html
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